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| Return Policy |
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Customers may return new, unopened and unregistered Tracelet™ kits sold by us, within 15 days of delivery, for a full refund, less a $10 restocking fee. Items should be returned in their original product packaging. If the return is a result of our error, we will pay the return shipping costs.
Once the one year subscription has been activated by registering your kit, the subscription cannot be cancelled.
For all other items that are offered through our store, if you are unhappy with something you have bought, you can return it to us within 45 days of your purchase. It must be unused, and in the condition you received it, in order to receive a full refund. Please note that all shipping costs will be deducted from return/exchange amount, even if shipping to you was free with your order. It should also be complete with all warranty cards, original box, and instructions. If it isn't in new condition, you will be charged a 10% - 30% restocking and/or re-boxing fee, based on the missing items and its condition. If you refuse the delivery of a package without prior consent, you'll be charged for return shipping.
All refunds are issued to the credit card used for the original purchase.
Please note:
We reserve the right to refuse any return that is not in new, re-saleable condition. Please allow ten (10) business days for your return/exchange to be processed from the day it is received.
If you receive a defective or wrong product -
While this is an unusual occurrence, please call us a soon as possible if you receive an item that is defective, or not the product you ordered. We will work with you to make the process as easy as possible. If you received a damaged product, the necessary replacement part or item will be shipped out to you promptly via the same method originally shipped to you, with no further charges. If it is necessary, we will replace the whole item at our expense, but most items can be easily fixed with a replacement part. If a shipped box arrives in damaged condition with a damaged product inside, please DO NOT THROW away this box as the shipping carrier needs to inspect the damaged box/good and save all packing materials as well. You will not be responsible for any additional shipping charges.
How to return a product -
Please ship it to:
KidSafe Connection
14 Half Moon Isle
Jersey City, New Jersey 07305 |
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